Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! That is a small independent e-commerce company based in Columbus, OH that focuses on handcrafted tobacco and accessories. It’s mission would be to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are searching for an awesome way to relax or kick back, get one of these cigarette.
As with any new business, you will see some bumps along the way and Electric Tobacconist USA has encountered its fair share of problems along the way. For example, the lack of online sales delayed the beginning of online orders significantly for the initial half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we weren’t able to provide our regular customers with the biggest discount to celebrate our six month anniversary as a company. As it turns out, the delay was not as a result of economy, but to an issue with Brightpearl’s end of the entire year shipping plan. Ultimately, the problems with the shipping system were enough to essentially put us on our guard for the next six months once we planned for the second quarter of our year.
Unfortunately, we didn’t have much time to prepare, once we were behind on many orders for the next half of the year. Thankfully, after reviewing our data, we realized that people could pretty much depend on the electric tobacconist to meet up our future orders. Once we received the order volumes, we started making repairs and improvements to your online store. Things were looking good, but things were still not quite there. We had to learn how exactly to better advertise and market our e cigarettes and vaporizer products to improve the fascination with them.
We are happy to report that quarter, we saw a dramatic increase in our sales. It would appear that the majority of our customers are responding positively to your recent marketing efforts and that we are increasingly being welcomed back by the vapor marketplace. However, despite this welcome return, we have been unfortunately experiencing some unprecedented volume increases in our customer service department. This is something we will have to address over the next six months.
Along with an increased number of sales and new customers, we have been also now seeing more negative reviews about our business than ever before. The unfortunate news is that we have recently been targeted by a band of local “rogue” business vandals, who unfortunately Juul Pods caused some physical harm to our storefront. While our storefront was severely damaged, we’ve been in a position to operate it with a minimal level of service, while awaiting repairs to be completed. Unfortunately, this has forced us to extend the time of time that people are providing free expedited shipping for most orders.
Among the other areas we’ve seen an increase in recently is in the amount of people calling our hotline and requesting service. In most instances they are reporting problems with either the product or their receipt. It’s unfortunate that many of these individuals do not realize that people have a returns policy set up. Because of this policy, we have been overwhelmed with the amount of calls and emails we have been receiving. It’s clear that we are currently experiencing an elevated number of calls and reports from our valued customers. Regardless of the inconvenience, we are always glad to supply in-kind services like a refund, replacement or money-back guarantee, so as to ensure their satisfaction.
Beyond the above news-report topics, there are other important issues we’ve witnessed recently. For instance, one of our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it could have. As a result, we’ve implemented an emergency replacement policy in place for all electric Tobaccconists, no matter their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced how much questions we receive when it comes to our products.
Recent press accounts reveal electric Tobaccconists battle to deal with extended repair times. We regret to share, but it is the reality of owning a retail business, even one centered on providing exceptional customer service. While our goal remains to strive for continuous improvement and to continually improve our customer experience, we are taking every step necessary to address any issues our customers may have. Besides hiring additional staff, we have also implemented several measures that decrease the impact of potential late or damaged shipments on our revenue stream.